Customer Contact Center
Customer Contact Center Module
Leverage the power of data analysis to tackle challenges in customer care with Minitab's Customer Contact Center Module.
Familiar Terminology
Written with contact center professionals in mind, Minitab's Customer Contact Center Module provides guided data analysis in commonly used and understood terms. Shift your focus to improving key performance indicators (KPIs) like service levels, utilization and cost, ticket volume, time management, ticket resolutions, and customer satisfaction without worrying about which analysis to use.
On-Demand Assistance
Minitab is with you every step of your analysis. Information icons connect you to support pages written in contact center terminology with specific examples, while our industry-leading technical support team is available via phone or email to help as needed.
Proven Performance
Learning statistics might not be on the top of any contact center professional's to-do list. For nearly 50 years, Minitab Statistical Software has been a leading, proven data analysis solution that has been used and trusted by organizations around the world.